Q. What type of media files do you convert? A. We convert nearly all types of media. Including 8mm film, super 8mm, 16mm silent, 16mm sound,VHS, VHC-C, HI-8, 8MM, Digital 8, mini-DV, beta, super-beta, pal tapes, betacam, 3/4 inch and S-VHS tapes, slides, photos, negatives, audio cassettes and reel to reel audio.
Q. Is there a monthly charge for my website? A. No, there is no monthly charge or expiration date for your website.
Q. Can I use a larger box if all of my items do not fit into the Memories Box? A. Yes. In fact if you require a larger box for more content, you can order one of our larger boxes or we will credit you $5.00 against additional content for use of your own box. You should still use the prepaid shipping label and order form.
Q. If I submit more content or request additional services how do I pay the additional charges? A. You will receive an email itemizing any additional charges. Upon payment by PayPal or credit card, we will complete the order to your specifications. Of course, we are always available to review all of our services and charges via phone or email.
Q. If I am a return Customer and wish to add content to my family Website, can I do this? A. Yes.
Q. Can I request additional website safeguards to protect Website privacy such as password protection? A. Yes...In addition to your unique website link there are other privacy safeguards that can be implemented. Our Customer service staff will be happy to go over these options.
Q. I understand that my photos/slides are converted to digital stills for my computer. Can they also be made into music video slideshows? A. Yes.. For a nominal fee these hi-res scans can also be made into music video slideshows for DVD or USB.
Q. Can I request additional copies of my video/photo files at any time? Can I request clips from my video photo files to design customized video presentations for special occasions? A. All of your files are stored in our archives.Editable files (for PC or Mac) can be ordered for a nominal fee at any time.If you prefer, for a reasonable fee you can select"clips" from your video/photo files. We can then create customized video presentations to your specifications. These are available as "gift DVD s" USB s and web access.